Terms and Conditions 

In these terms, “Axis Tuition Centres” (also “the Centre”, “we” or “us”) means the tuition centre named on your application form, operated by Axis Educational Trust (registered charity no. 1041474). “You” means the parent or guardian responsible for the student.

1. Term Dates, Courses & Year-Round Operation

Axis Tuition Centres teaches in monthly (four-weekly) terms, as set out in the academic calendar on our website. The number of weeks per month can vary slightly, totalling approximately 42 weeks across a full academic year. We operate all year round. Your child’s place is reserved each week as part of their monthly package. Each monthly package covers four weeks of lessons. As some months contain five weeks, lesson dates and payment dates may shift slightly depending on when the four weeks are completed. The Centre also runs optional booster courses during the school holidays. Summer courses run as specialised Maths and English workshop sessions rather than standard classroom lessons; Science or other supplementary subjects may be added subject to demand. Axis provides tuition and is not an examination centre. Entries for external examinations are arranged through your child’s school.

2. Joining Axis & Initial Fees

Places are subject to availability. A student’s place is confirmed only once we have received the one-off, £35 Registration and Resource Fee — which covers resources, photocopies, equipment and tests — together with the first month’s tuition fees. The Registration and Resource Fee is non-refundable, except where you cancel within the 14-day cooling-off period described in section 5, in which case it is refunded in full. Where available, the Centre may offer a free initial academic assessment. This is not guaranteed and is not something the Centre is obliged to provide. Where one is offered, a member of staff will review the results with you and outline a suggested learning plan for your child. Where available, the Centre may provide online account access in addition to in-centre lessons. This access is a complimentary extra; it is not guaranteed and may be suspended or withdrawn where tuition is paused or ended, or in the event of misuse, without refund or credit. Online accounts are closed automatically if tuition is paused or ended.

3. Fees & Payment Terms

Tuition fees are calculated per four-week term and are payable monthly in advance. Your payment must be cleared into the Axis Educational Trust bank account before the first lesson of the relevant billing term. We do not offer weekly or lesson-by-lesson instalment plans. If you would prefer to pay two or three months in advance, please contact your Centre Manager, and this may be arranged on request. If fees remain unpaid more than seven days after the due date, the Centre may charge simple interest on the overdue amount at 4% per year above the Bank of England base rate, calculated daily from the due date until payment is received, and/or pause your child’s lessons until the balance is cleared. Any interest charged reflects the cost to the Centre of late payment and is not a penalty. Where fees remain unpaid following a suspension, and an amicable resolution cannot be reached, the Centre reserves the right to refer the matter to its legal representatives. In such cases we will seek recovery of all outstanding tuition fees (including any late fees applied), full legal costs, and statutory interest at the prescribed rate under section 69 of the County Courts Act 1984 (where awarded by the court).

3.1 Childcare subsidies and government funding

Parental liability. While the Centre accepts payments via Ofsted-registered schemes — including Tax-Free Childcare, Universal Credit childcare provisions, and the Childcare Grant Payment Service (CCGPS) — the contractual relationship remains strictly between the Centre and the parent or guardian. Failure or delay of payment. If a government body, portal or grant provider delays, reduces or refuses a funding payment, the outstanding balance immediately becomes due from the parent or guardian. Consequences of non-payment. If funding is rejected or delayed by more than seven days past your monthly due date, the remedies in section 3 apply: interest may be charged on the overdue amount and lessons may be paused. If the dispute cannot be resolved and the balance remains unpaid, the Centre may terminate the place and refer the full balance to its legal representatives under the debt-recovery terms above.

4. Attendance, Absences & Centre Cancellations

Because centre overheads and tutor schedules are reserved on a monthly basis, the Centre cannot offer refunds, credits or fee reductions for lessons missed due to student illness, family holidays or other personal commitments. Planned absences: please give at least two weeks’ written notice, including during holiday periods. With enough notice we will make reasonable efforts to arrange a catch-up lesson within the same term, subject to availability — catch-up lessons are not guaranteed. Where sufficient notice is not given, the missed lesson is still charged and no catch-up is offered. For unexpected illness, please tell us as soon as you can and we will help where we are able to. Centre cancellations: if we have to cancel a lesson (for example, tutor illness or a sudden facility failure), we will schedule a replacement or, where a lesson cannot be rescheduled in-centre or online, add a credit to your child’s package. Force majeure: if the Centre is required to close for reasons beyond our reasonable control — such as severe weather, utility failure, local incidents or government mandates — for more than two consecutive weeks, lessons may be moved online. Provided the course content is delivered, in person or online, within the same school year, no refund will be issued.

5. Cancellation & Notice Policy

• 14-day cooling-off period: if you enrolled online or over the telephone, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel this agreement within 14 days of signing up and to receive a full refund. The only exception is where you expressly asked for your child to begin paid lessons within that 14-day period, in which case the cost of any lessons already delivered will be deducted from your refund.
• Standard cancellation notice: to end your child’s monthly place with nothing further to pay, give written notice by email to your branch by 6:00 pm on the 20th of the month. Your child may attend all remaining lessons in the current paid billing cycle.
• Late-notice charges: if written notice is received after 6:00 pm on the 20th, your cancellation will take effect at the end of the following billing cycle rather than the current one. That following month’s fees remain payable, and your child is entitled to attend all lessons in that month. Because places are reserved monthly, this allows us one month to plan tutor and class arrangements.
• Catch-up sessions on leaving: once notice has been given, any outstanding or accumulated catch-up lessons must be used before the final date of attendance, or they will be forfeited. No cash alternative or credit is given for unused catch-up sessions.

6. Student Behaviour & Academic Expectations

Students are expected to arrive punctually, behave respectfully towards staff and peers, and bring the materials they need (workbooks and stationery). Mobile phones, tablets and other personal electronic devices must be switched off and kept in bags throughout the lesson. If a device disrupts a session, the tutor may hold it securely until the end of the class. We follow a clear, staged approach to behaviour: first a warning to the student; then informing the parent or guardian; and, if behaviour does not improve, suspension or permanent exclusion. If a student disrupts a lesson, the Centre Manager may remove the child from the class and will inform the parent of the incident. The Centre operates a zero-tolerance policy towards bullying, discrimination and serious disruption. Where a student is excluded, the fees for the remainder of the current billing month are non-refundable. Staff must be treated with respect at all times. Abusive or threatening behaviour towards our staff — whether by a student or an adult will not be tolerated and may result in the withdrawal of a place.

7. Drop-Off, Pick-Up & On-Site Conduct

Our premises open fifteen minutes before the first scheduled class. Please do not drop children off any earlier, as staff are preparing classrooms and cannot provide supervision before then. The Centre is responsible for students only during their designated lesson times. Parents and guardians must drop off and collect children punctually; we accept no liability or safeguarding responsibility for children outside their lesson hours. Late-collection fee: a flat charge of £10 applies if a child is collected more than 15 minutes late. Where late collection is persistent, or a child is left at the Centre without communication, we are obliged to escalate the matter to local children’s social care. Independent travel: if you permit your child to travel to or from the Centre unaccompanied, you must select ‘YES’ on the application form. In doing so, you accept that your child’s safety and welfare during the journey is entirely your responsibility. To protect lesson time and safeguarding, parents and guardians are asked not to enter the classrooms during lessons. Please raise any matter you wish to discuss with the Centre Manager.

8. Safeguarding, Health & Liability

Axis Tuition Centres operates in full compliance with UK safeguarding and child-protection legislation. All teaching staff and tutors hold valid Enhanced Disclosure and Barring Service (DBS) checks. You must tell us about any medical conditions, allergies, additional needs (SEND) or other information relevant to your child’s safety and care, and keep these details up to date. If a student becomes unwell during a session, staff will contact you using your emergency contact numbers, and a first-aid-trained member of staff will give basic first aid if necessary. Copies of our Safeguarding and Health & Safety policies are available on request at reception or on our website. Personal property and damage. Except where caused by our negligence, the Centre accepts no liability for the loss, theft or damage of personal items, electronics or clothing brought onto the premises. If a student negligently damages Centre property, fixtures or equipment, the parent or guardian will be invoiced for the reasonable cost of repair or replacement. We care about every child’s progress but cannot guarantee specific grades, examination results or other outcomes. Except where caused by our negligence, the Centre is not liable for personal injury, or for loss or damage, arising during or in connection with attendance.

9. Changes to Classes, Tutors & These Terms

Where reasonable, the Centre may alter course content, timetables, tutors, class groupings or location, and may cancel or rearrange individual lessons. Where any such change materially disadvantages you — for example, a change of centre location — you may cancel your child’s place without further charge by giving written notice within 14 days of being told of the change. Classes may be merged where four or fewer students are enrolled in a class; merged classes are grouped with a similar age range. We may update these Terms from time to time and will give reasonable notice of any material change. If a material change significantly disadvantages you, you may end your child’s place without penalty before that change takes effect. Our prospectus, website, social media and printed materials are provided for general information and do not form part of this contract.

10. How We Communicate With You

We keep parents and guardians informed by email, telephone and SMS — for example, lesson information, reminders, progress updates, billing and safeguarding matters. With your consent, we may also message you via WhatsApp. You can withdraw that consent at any time by telling the Centre, and we will use another method instead. Please keep your contact details up to date so we can reach you, especially in an emergency. We provide progress updates regularly, and you are welcome to raise any questions with the Centre Manager.

11. Data Protection & Privacy (UK GDPR)

Axis Tuition Centres processes all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data collected during registration is used solely to manage your child’s education, maintain emergency contact, administer billing and communicate with you as described above. We will never sell, lease or share your personal information with third-party marketing organisations without your explicit, opt-in consent. Data is held securely and retained only for as long as required by UK charity and educational accounting rules. With your consent, we may use photographs or videos of your child for class records and the Centre’s website or social media. You can decline, or withdraw this consent, at any time.

12. Complaints & Dispute Resolution

If you are unhappy with any aspect of our service, please first raise it with your Centre Manager, who will aim to resolve it promptly. If the matter is not resolved, you may escalate it in writing to the Centre’s senior management, who will acknowledge your complaint and respond within a reasonable period. If we are unable to resolve a complaint to your satisfaction, alternative dispute resolution (ADR) may be available. Where appropriate, we will tell you whether we propose to use a certified ADR provider and give you its details. Nothing in this section affects your statutory rights or your right to bring a claim before the courts.

13. General

These Terms are governed by the law of England and Wales, and any disputes are subject to the courts of England and Wales. By registering, you confirm that the information you provide is true and complete to the best of your knowledge. Knowingly providing false information may invalidate your child’s place. If any part of these Terms is found to be invalid, the remaining provisions continue in full force. The full Terms and Conditions are available on our registration form and on our website. If you have any questions, please contact us. Axis Tuition Centres operates as a charity with the community at heart. We have a small team managing the Centre and truly appreciate your cooperation and support.